Library Incident Report Form

Checkout the new Library Incident Report Form  .... there's a link to it under "Quick Links" on the right -->

How it works:

• Each time a form is submitted, the information is automatically stored in a spreadsheet.  
• The form creates a log of all the incidents occurred for easy reference in the future.
• Administrators of the form get an email alert when a form is submitted.  If the incident is critical for all library staff to know, it will be forwarded via email to all library staff. 
• This is an internal tool that is not shared with people outside the Library Dept.

What to use it for:

• Any incidents big or small (e.g., student giving you hard time about food policy; library theft; student making you feel uncomfortable). 
• Please submit a report to this form even when you called Campus Police and/or submit a Campus Incident Report(which may trigger college disciplinary process)
• We want to keep good records of all incidents so we can establish history for repeat offenders and provide details when Campus Police asks us.

Reference Desk Etiquette Guidelines

Personal Items at the Reference Desk

• All personal items should be locked securely in the filing cabinet reserved for part-time librarians. You may take items to the desk if you want to work with them, but bags and purses should be kept locked up.
• Talking on cell phones is banned at the reference desk. You may talk on them while on your break in an area away from the reference desk. You may text on your cell phone while at the desk, but keep it to a minimum and try to do it surreptitiously so as to not draw attention to it.
• Headphones are banned at the reference desk.
• Food is banned from the reference desk, but drinks in spill proof containers are allowed. All food should be eaten in the staff area, away from the reference desk.

Socializing

Customer service is an important component of this job. While we understand that you will talk to staff and faculty, if you are socializing excessively with them it may deter patrons who need assistance.

• Social conversations with faculty or staff should be limited unless you are assisting him/her with library related questions.
• Personal conversations on the reference desk phone are prohibited, unless it is an emergency.

Starting and Ending reference desk shift

• Be on-time and ready to assist patrons, you may have to take over a reference interview.
• Towards the end of your shift, finish up emails and save documents. You should be ready to log off no more than 5 minutes after the end of your shift.
• If you are conducting a reference interview that will take more than 5 minutes, please refer them to the next librarian on duty.

Broken bookdrop

Our outdoor book-drop has officially been “retired” due to malfunctioning. An “out of order” sign will be up on the bookdrop so patron do not use it. Please do not tell patrons to use it. It will be removed by facilities shortly.
Until we get a new book-drop, temporarily for the time being, we will NOT accept returns outside the library business hours. When helping a patron, please be cognizant about the broken book-drop:

1. Remind patrons that they can renewal items via the library website (24/7) or call us during business hours
2. Tell them to not use the book-drop, return must be made during business hours

Also, daily newspaper deliveries will be made to the library building back door (one that says duplicating center). If any issues, please let me know.

How to Place a Hold on an Item in WorldShare

1. When searching for an item in WorldShare, click on the item title to view the whole record. To put a hold on the item, click on the Place a Hold button on the right side of the item holdings information (see example below). 
   
   
   
2. Enter student/faculty/staff username and password when prompted. (Hint: same as Blackboad login). 
   
3. Choose a library pick-up location (if applicable), then click submit. 
   

IVC Library Circulation Policy for Holds:

• Patron will be notified via email (the campus email) and by phone once the item is available for pick-up.
• Items are held at the Circulation Desk for 7 calendar days.
• If an item is not picked-up by the expiration date, an email notice will also be sent to notify the patron that it is no longer on hold.

Students using MyMathLab

Many students are accessing MyMathLab with the lab computers.  The site does not display well with Internet Explorer. If you help students use Mozilla Firefox for MyMathLab, it should work just fine.

Extra pens, pencils, and dry erase markers at RefDesk

Karima generously donated some spare pens, pencils, and dry erase markers.  Please feel free to hand them out if anyone asks for it.

IVC Library Titles added to GOBI

GOBI will now indicate the titles that are currently in our collection.  If you search for a book that we already own, you will see the message "already owned".  Please see the screenshot below.